Refunds & Warranty

Q: What if I am not happy with my Panasonic Toughbook purchase?

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A: You are protected for 60 days from the date of purchase: A full refund option along with free return shipping label for USA & Canada. Free return shipping does not cover Overseas, Hawaii, Alaska, P.R. Contact us for an RMA# and to receive the return shipping instructions. Once we receive the product back, we will give you a full refund by PayPal. 

Returns must include an RMA # and return instructions must be followed to be accepted​​. After 60 days from date of purchase the buyer is responsible for all shipping / import costs due to return / warranty repairs / service. 
 

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Q: What does my Panasonic Toughbook Warranty cover?

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A: Your Panasonic Toughbook is covered under our TechTough 3 Year parts & labor warranty on the computer hardware. This warranty covers the same things that the original Panasonic warranty would cover. A purchase receipt or other proof of date of original purchase will be required before warranty performance is rendered. Batteries supplied with the product are covered under the warranty for 60 days from date of purchase.


Q: Who pays for return shipping? 

A: If product is under warranty we cover all shipping costs for the 1st 60 days. After 60 days & still under warranty, then buyer pays $49 for return shipping & we send you a free UPS label to send to our depot. Does not cover Overseas, Hawaii, Alaska, P.R. Overseas buyers will need to pay for shipping costs both ways if product is under warranty or not.

A: If product is not under warranty. the buyer is responsible for all shipping costs to ship product to our depot for repairs and for the return shipping. In some cases, we will charge an additional $125 diagnostic fee if the issue is not clear. We can offer to ship on our own UPS account and email you the shipping labels for $99 that covers shipping both ways. This shipping cost does not cover overseas, Alaska, P.R. and Hawaii. (Contact us for a custom quote.)

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​Warranty exclusions: 

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• Failures related to the product operating system, hard drive or solid state drive image, software setup, software program, virus, other program(s) or file(s) on any drive or in any computer memory location

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• Failures due to BIOS settings, passwords or changes, as well as any cosmetic or physical damage to the unit

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• Failures which result from alteration, accident, misuse, introduction of liquid or other foreign matter into the unit, abuse, neglect, installation, maladjustment of consumer controls, improper maintenance or modification, use not in accordance with product use instructions

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• Damage that is attributable to acts of God

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• TechTough shall not be liable for loss of data or other incidental or consequential damages resulting from the use of this product, or arising out fo any breach of this warranty. All express and implied warranties including the warranties of merchantability and fitness for a particular purpose are limited to the applicable warranty period set forth above. Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you.