Refunds & Warranty
Q: What if I am not happy with my Panasonic Toughbook purchase?
A: You are protected for 60 days from the date of purchase: A full refund option along with free return shipping label for USA & Canada. Free return shipping does not cover Overseas, Hawaii, Alaska, P.R. Contact us for an RMA# and to receive the return shipping instructions. Once we receive the product back, we will give you a full refund by PayPal.
Returns must include an RMA # and return instructions must be followed to be accepted. After 60 days from date of purchase the buyer is responsible for all shipping / import costs due to return / warranty repairs / service.
Q: What does my Panasonic Toughbook Warranty cover?
A: Your Panasonic Toughbook is covered under our TechTough 3 Year parts & labor warranty on the computer hardware. This warranty covers the same things that the original Panasonic warranty would cover. A purchase receipt or other proof of date of original purchase will be required before warranty performance is rendered.
Batteries supplied with the product are covered under the warranty for 60 days from date of purchase.
Failures related to the product operating system, hard drive or solid state drive image, software setup, software program, virus, other program(s) or file(s) on any drive or in any computer memory location
Failures due to BIOS settings, passwords or changes, as well as any cosmetic or physical damage to the unit
Failures which result from alteration, accident, misuse, introduction of liquid or other foreign matter into the unit, abuse, neglect, installation, maladjustment of consumer controls, improper maintenance or modification, use not in accordance with product use instructions
Damage that is attributable to acts of God
TechTough shall not be liable for loss of data or other incidental or consequential damages resulting from the use of this product, or arising out fo any breach of this warranty. All express and implied warranties including the warranties of merchantability and fitness for a particular purpose are limited to the applicable warranty period set forth above. Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you.