Q: How can I be sure that I'm going through a secure payment process ?
A: PayPal is our payment processor, when you checkout you will be transferred to PayPal. PayPal is one of the most recognized secure payment processors in the world. We will never see your credit card info or banking details. Click here for link to the PayPal page with more details. We also accept Bitcoin, contact us for details.
Q: What is a BLACK COBRA Toughbook ?
A: BLACK COBRA is our TechTough brand to differentiate our customized Panasonic Toughbooks. When you see our logo on the unit, you know it came from us and the value we added. If you do not see our logo on the unit label then is not a BLACK COBRA. Panasonic Toughbooks™ is a registered trademark of Panasonic Corporation.
Q: What if I am not happy with my purchase ?
A: You are automatically protected with a 30 DAY MONEY BACK GUARANTEE ! Contact us for an RMA# and return shipping instructions, once we receive the product, we will give you a full refund by PayPal.
Q: Do you ship outside of North America ?
A: We ship anywhere in the world except to China, Russia, Middle East, Brazil and Hong Kong.
Q: Do you protect my personal information ?
A: We will not sell your information to anyone at anytime, we hate spam as much as you do.
Q: Information Removal / Opt-Out of emails
A: If you buy from us, we may occasionally send you a marketing email unless you decline of course.
Q: Order processing, tracking # and shipping time
A: Allow us 3 business days for us to prepare your Toughbook. We will then provide you with a tracking #. Allow another 2-10 days for courier transit time depending on your location. Please provide a house or business
address, otherwise it will need to ship by postal service since couriers do not deliver to PO box addresses.
Q: Return policy and Warranty
A: 30 Day 100% Money back Guarantee means the unit must be received in the same condition that we sent it. Warranty covers parts and labor on hardware as the original manufacturer warranty. Does not cover software or setup issues. Buyer is responsible for all shipping costs. Must get an RMA # along and follow our return instructions.